1.1 In these general terms and conditions, the terms and expressions used hereinafter are defined as follows:

● General Terms and Conditions: these general terms and conditions.

● Visitor: the natural or legal person who, based on an agreement, purchases or wishes to purchase a Virtual Reality experience from VRcafe for a specified period.

● Participation Agreement: the agreement between the Visitor and the Organization, allowing the Visitor to participate in the Virtual Reality experience.

● VRcafe : een handelsnaam van VRcafe, statutair gevestigd te Haarlem, ingeschreven bij het handelsregister van de Kamer van Koophandel onder nummer 58448578.

● Equipment: all devices that VRcafe makes available for use, including all associated accessories, cables, and packaging materials.


2. Toepasselijk-heid

2.1 The General Terms and Conditions apply to all Participation Agreements.

2.2 If any provision of the General Terms and Conditions is null or void, the remaining provisions shall remain in full force. In that case, the parties shall consult to agree on new provisions to replace the null or void provisions, taking into account as much as possible the purpose and intent of the unaffected provisions from the General Terms and Conditions.

3. Reservering

3.1 All reservations for VRcafe are made through the booking system on Telephone reservations are also entered through this booking system. External requests are handled separately with project managers of VRcafe through quotations and/or invoicing. The reservation will be confirmed via email. If you have not received this confirmation email, the reservation has not been secured. Please note that the confirmation email may occasionally end up in the spam folder.

3.2 Ensure that you arrive on time! If you are late, unfortunately, the duration of the VR experience will have to be shortened. The reserved time is the starting time of the program.


11.1. A cancellation insurance can be purchased for €2.95 per person at the time of booking.

11.2. Refunds in case of cancellation:

  • More than 24 hours: Full amount refunded
  • Between 24 and 12 hours: 50% of the amount refunded
  • Less than 12 hours: Cancellation insurance void

11.3. To cancel a booking, you can contact us by email or phone.

11.4. The refund will be processed within 10 working days and returned to your bank account.


5.1 The Visitor is assumed to be aware of the rates applied by VRcafe and agrees to them. The Visitor must settle the total amount by bank transfer no later than 48 hours before the start of the reservation, unless agreed otherwise in writing.

5.2 Consumptions and purchases at VRcafe can be paid with a PIN transaction. For security reasons, cash payments are not accepted.


6. Minimum
leeftijd & begeleiding

6.1. The recommended minimum age is 7 years old. Children up to 14 years old must be accompanied by at least one adult.


7. Toegankelijk-heid

7.1. The VR experience is suitable for wheelchair users. Please contact us for the options available.


8. Aansprake-lijkheid

8.1. The customer acknowledges that the equipment is provided to them in good condition by VRcafe.

8.2. If any malfunction or issue occurs with the equipment during the VR experience, the customer must immediately report it to a VRcafe staff member. The Visitor is not allowed to repair or attempt to fix the equipment themselves unless expressly agreed upon in writing between the parties. If malfunctions or defects in the equipment are not promptly reported to VRcafe or not reported at all, the customer will be fully liable for any resulting damages.

8.3. Any damage to the Equipment that occurs during the usage period, regardless of the cause or circumstances, is the responsibility of the Visitor, unless compensation for such damage is covered by any insurance taken out by the Visitor.

8.4. VRcafe is not liable for direct or indirect damages that occur during the VR experience due to the improper functioning or failure to function as expected of the Equipment or for any harm caused to individuals and/or property while using the Equipment.

8.5. VRcafe is not liable for the loss, theft, or damage of money, jewelry, ornaments, artwork, valuable documents, or other valuables.

8.6. VRcafe's liability is at all times limited to the amount for which VRcafe is insured, plus the amount of the applicable deductible under that insurance. In any case, VRcafe is not liable for:

■ Damages resulting from the Visitor's failure to comply with instructions given by or on behalf of the Organization and failure to adhere to general standards of public order, morality, and decency;

■ Damages resulting from the loss, damage, or theft of goods brought onto the premises by the Visitor;

■ Damages caused by other Visitors.

8.7. The Visitor who fails to fulfill his/her obligation(s), including but not limited to, violating the provisions of these General Terms and Conditions, is liable to VRcafe for any direct or indirect damage suffered or to be suffered by VRcafe, without prejudice to VRcafe's other rights.

8.8. The Visitor indemnifies VRcafe against all claims from third parties related to their actions or omissions.

8.9. VRcafe refrains from intervening in disputes in which it is not a party, including but not limited to disputes between Visitors.


9.1. The Visitor must ensure that the equipment to be used is covered by insurance against loss, theft, or any damage caused to or by the equipment, throughout the entire period of use. The insured value of the items to be used will be communicated by VRcafe upon written request from the Visitor.

10. other

10.1. The customer shall not copy and/or disclose data from quotations or rental agreements to third parties.

10.2. During and prior to the VR experience, the use of drugs and/or alcohol is prohibited. If, at the start of the game, a VRcafe employee doubts the condition of a Visitor, the employee has the right to refuse admission to this Visitor without refunding the registration fee. In the case of undesirable behavior, VRcafe reserves the right to terminate the Visitor's participation at any time.

10.3. The Participation Agreement, of which the General Terms and Conditions are part, shall be governed exclusively by Dutch law.

10.4. The General Terms and Conditions are available at and at the Chamber of Commerce. They will also be sent upon request. By registering, the Visitor agrees to the General Terms and Conditions.

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